Everything You Need To Know

Orders

We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club debit and credit cards, both online and in our retail shop.

Questions about your order? Email orders@shopthepurpose.com.

Shipping and Handling

  • In stock orders will ship within 2 business days from our showroom in Sacramento, CA.
  • We currently offer Free Standard Shipping on orders over $200.
  • Orders under $200 are charged a $10 Flat Shipping Rate.
  • We ship to all 50 States, Washington DC, U.S. P.O. Boxes; U.S. Territories; and APO/FPO/DPO addresses.
    Orders may be delivered by UPS or the U.S. Postal Service (USPS).
  • Shipping and handling charges are per shipping address.
  • Our flat-rate shipping and handling fee applies regardless of order size or weight. In some cases, the flat-rate charge may exceed actual shipping costs.

In-store Pick-up

  • We offer no charge local pick-up at our midtown Sacramento showroom.
  • We’re located inside together at 920 24th Street. (btwn I and J)
  • Hours Tuesday-Saturday 11:00am- 7:00pm, Sunday 12:00pm-4:00pm

Expedited Shipping

  • Need it faster? Please add a note in your cart or reply to us at orders@shopthepurpose.com
  • Express 2-Day shipping for $20 or Express Standard Overnight for $40.
  • Expedited orders are guaranteed to arrive by 8pm, excluding Saturdays & Sundays.

Cancellations

Orders cannot be cancelled once they have been prepared for shipping. Please contact us within 24 hours if you need to cancel your order, otherwise it will be considered a return.

Shipping and Product Bags

  • We use EcoEnclose 100% Recycled and Recyclable Poly Mailers for most shipments. Not only are these exciting mailers made from 100% recycled content, but the dual adhesive strip allows reuse prior to being recycled.
  • Smaller items are shipped in EcoEnclose Recycled and Recyclable Bubble Mailers made from 32.6% post industrial recycled content. These also have the dual adhesive strip allows reuse prior to being recycled.
  • Your purchase is protected inside EcoEnclose 100% Recycled & Recyclable Flap & Seal bags or Cotton drawstring bags.
  • All EcoEnclose bags and mailers are fully recyclable; accepted at store drop off or curbside services that take grocery bags.

Returns & Exchanges

  • If for any reason you are not 100% satisfied with your purchase we will gladly accept a return for exchange or store credit.
  • Please notify us at orders@shopthepurpose.com within 3 days of receiving your order.
    Merchandise must be returned within 14 days of receiving your order for an even exchange or store credit (minus original shipping charges).
  • Customers will be responsible for shipping and handling charges to return/exchange any item(s).
  • Items should be in the original condition, unworn, unwashed, and free of any stains, fragrances or odors and any alterations.
  • All original Purpose and vendor tags must be attached to the garment(s).
  • All returns are subject to inspection and we have the right to refuse your return/exchange if the return does not meet these requirements.
  • If the package does not reach us safely, we will not be able to complete the store credit/exchange. So, we recommend using a tracked method for safe delivery.
  • Once your Returned package arrives, please allow 10 business days for your exchange/store credit to be processed.
    You can also bring your Return/Exchange to our midtown showroom, please still contact us within 3 days if you cannot make it in before then.

Damages

  • Damaged items must be reported to us within 24 hours of receiving your order.
  • Please email us at orders@shopthepurpose.com and make sure to include photos and or videos when contacting us about any damaged orders.
  • You must return package within 5 days of receiving the pre-paid shipping label and we will gladly replace the item free of charge if it is still available.
  • Should we not be able to replace it, you will be refunded. Refunds will be issued to the original form of payment.
  • We will not accept returns of any damaged item(s) not reported within 24 hours.
  • You can also bring your damaged item to our midtown showroom, please still contact us 1st within 24 hours.

Final Sale

Any item marked at 40% off or more is considered FINAL SALE! We reserve the right to refuse a refund, exchange or damaged item if it does not meet our policy requirements.

Retail Shop

Find us IRL at Together Midtown: 920 24th St. Sacramento, CA 95816
Hours: Tuesday – Saturday 11:00am- 7:00pm, Sunday 12:00pm-4:00pm
Email us at hello@shopthepurpose.com