We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club debit and credit cards, both online and in our retail shop.
Questions about your order? Email firstname.lastname@example.org.
Shipping and Handling
- In stock orders will ship within 2 business days from our showroom in Sacramento, CA. As an effort to limit our outings during the current shelter from home order in CA, orders will ship in 3-4 business days (vs our normal 2 business days). Thank you for your understanding.
- We currently offer Free Standard Shipping on orders over $50.
- Orders under $100 are charged a $10 Flat Shipping Rate.
- We ship to all 50 States, Washington DC, U.S. P.O. Boxes; U.S. Territories; and APO/FPO/DPO addresses.
Orders may be delivered by UPS or the U.S. Postal Service (USPS).
- Shipping and handling charges are per shipping address.
- Our flat-rate shipping and handling fee applies regardless of order size or weight. In some cases, the flat-rate charge may exceed actual shipping costs.
- We offer no charge local pick-up at our midtown Sacramento showroom.
- We’re located inside together at 920 24th Street. (btwn I and J)
- Hours Tuesday-Saturday 11:00am- 7:00pm, Sunday 12:00pm-4:00pm
- Need it faster? Please add a note in your cart or reply to us at email@example.com
- Express 2-Day shipping for $20 or Express Standard Overnight for $40.
- Expedited orders are guaranteed to arrive by 8pm, excluding Saturdays & Sundays.
Orders cannot be cancelled once they have been prepared for shipping. Please contact us within 24 hours if you need to cancel your order, otherwise it will be considered a return.
Shipping and Product Bags
- We use EcoEnclose 100% Recycled and Recyclable Poly Mailers for most shipments. Not only are these exciting mailers made from 100% recycled content, but the dual adhesive strip allows reuse prior to being recycled.
- Smaller items are shipped in EcoEnclose Recycled and Recyclable Bubble Mailers made from 32.6% post industrial recycled content. These also have the dual adhesive strip allows reuse prior to being recycled.
- Your purchase is protected inside EcoEnclose 100% Recycled & Recyclable Flap & Seal bags or Cotton drawstring bags.
- All EcoEnclose bags and mailers are fully recyclable; accepted at store drop off or curbside services that take grocery bags.
Returns & Exchanges
- If for any reason you are not 100% satisfied with your purchase we will gladly accept a return for exchange or store credit.
- Please notify us at firstname.lastname@example.org within 3 days of receiving your order.
Merchandise must be returned within 14 days of receiving your order for an even exchange or store credit (minus original shipping charges).
- Customers will be responsible for shipping and handling charges to return/exchange any item(s).
- Items should be in the original condition, unworn, unwashed, and free of any stains, fragrances or odors and any alterations.
- All original Purpose and vendor tags must be attached to the garment(s).
- All returns are subject to inspection and we have the right to refuse your return/exchange if the return does not meet these requirements.
- If the package does not reach us safely, we will not be able to complete the store credit/exchange. So, we recommend using a tracked method for safe delivery.
- Once your Returned package arrives, please allow 10 business days for your exchange/store credit to be processed.
You can also bring your Return/Exchange to our midtown showroom, please still contact us within 3 days if you cannot make it in before then.
- Damaged items must be reported to us within 24 hours of receiving your order.
- Please email us at email@example.com and make sure to include photos and or videos when contacting us about any damaged orders.
- You must return package within 5 days of receiving the pre-paid shipping label and we will gladly replace the item free of charge if it is still available.
- Should we not be able to replace it, you will be refunded. Refunds will be issued to the original form of payment.
- We will not accept returns of any damaged item(s) not reported within 24 hours.
- You can also bring your damaged item to our midtown showroom, please still contact us 1st within 24 hours.
Any item marked at 40% off or more is considered FINAL SALE! We reserve the right to refuse a refund, exchange or damaged item if it does not meet our policy requirements.
Find us IRL at Together Midtown: 920 24th St. Sacramento, CA 95816
Hours: Tuesday – Saturday 11:00am- 7:00pm, Sunday 12:00pm-4:00pm
Email us at firstname.lastname@example.org